Return & Cancellation Policy
This Refund and Cancellation Policy ("Policy") outlines the conditions under which DiGiQi Solutions offers no refunds and handles cancellations for our cloud-based application and services, available through www.DiGiQi.in.
1. Subscription-Based Services
DiGiQi provides cloud-based software services on a subscription model. Once a subscription is activated, the service is deemed to have been delivered in full.
2. Refund Eligibility
We generally do not provide refunds after a subscription has been activated. However, we may issue a refund under the following exceptional circumstances:
- If the user was charged in error.
- If the service was not delivered due to a system failure on our part.
- If the user cancels the service within a defined trial period, if applicable.
Note: All refund requests must be submitted within 7 days of the original transaction. No refunds will be issued after this period.
3. No Refund for Change of Mind
We do not offer refunds or credits if you decide not to use the service after purchase, or if you fail to cancel your subscription before the next billing cycle.
4. Cancellation Policy
You may cancel your subscription at any time through your account dashboard or by contacting our support team. Upon cancellation:
- Your access will continue until the end of the current billing cycle.
- No partial or prorated refunds will be issued for unused time.
5. Duplicate Payments
If you are mistakenly charged multiple times for the same service, we will refund the duplicate charge upon verification.
6. Processing Refunds
Approved refunds will be processed within 7–10 business days and credited to your original method of payment. Processing times may vary depending on your bank or payment provider.
7. Contact Us
For any refund or cancellation requests, please contact at support@digiqi.in
By using our services, you agree to the terms of this Refund & Cancellation Policy.